Job opening: IT Service Delivery Manager

32 – 40 uur | Alphen aan den Rijn

About us

Modern Dental Europe (MDE) is European market leader in dental technology and is part of the Hong Kong-listed Modern Dental Group (MDG). MDE supplies innovative dental solutions such as crowns, bridges, dentures and aligners, to dentists and orthodontists.


From its European head office in Alphen aan den Rijn, MDE is active as a distributor in 11 European countries with labels Permadental in Germany, Labocast in France and Elysee in The Netherlands, Denmark and Belgium. MDG’s largest production laboratories is in China, where more than 5,000 dental technicians manufacture over a million custom made solutions every year. The coming years we will consolidate/integrate and renew our IT platform

The dental industry is digitizing rapidly. Improving solutions and services is the core of our daily work to deliver reliability and quality. The digital strategy was recently laid out and MDE is looking for a proactive and hands-on IT-service delivery manager (ITSM), executing the change and while managing the run of Infrastructure and End User Computing, including Generic systems for support functions like HR, finance and marketing.

Job summary, main responsibilities

  • IT Service management: organize and deliver effective End User Computer and Infrastructure services, aligned with the organization’s overall objectives and strategy.
  • Team management: organize and lead the ITSM-team, including remote ITSM-
  • Change management: design, plan and execute change, ensuring effective implementations.
  • Supplier management: build and improve relationships with external IT-service suppliers; procurement of IT-services and manage contract and service levels.
  • Security & Continuity management: implement and improve a management control framework (ISO 27000 based), compliant with regulations.


You will report directly to the CFO of Modern Dental Europe. and you will be closely cooperating with the Business Technology Team and the country directors / management teams.

About you, skills and experience

  • Bachelor’s or Master’s degree in ITSM or related.
  • Minimum of 5 years of experience in a management role in ITSM.
  • Technical knowledge of both cloud and on-premise infrastructures.
  • Experience with on-prem to cloud migrations.
  • Excellent communication skills in both Dutch and English (French, German is a big plus) and working in an international environment is a plus.


Salary and benefits

  • A challenging job in an international and dynamic organization;
  • Competitive salary and attractive secondary working conditions such as collective health insurance, company fitness, a bicycle plan and fun company events.
  • Laptop and mobile phone.
  • 25 vacation days (based on a 40 hour workweek)
  • 8% holiday allowance
  • Fresh fruit twice a week
  • Travel allowance of €0.23 per kilometer


At Modern Dental Europe we value diversity, inclusion and equal opportunities. We look for people who will show up as themselves as well as people who enjoy fun.

Are you interested in joining our team?
Please provide your resume and cover letter to

An assessment can be part of the procedure.