Privacy Policy Modern Dental Europe

As far as possible, Modern Dental Europe guarantees the protection of the privacy of all parties involved who purchase services. This means that we also require maximum efforts from our cooperation partners when monitoring personal data. Below you can read which personal data we process, what we do with these personal data, within which legal framework this takes place and what you can do if you have any further questions.

Processing of personal data

In the context of our services, Modern Dental Europe records data of its customers and their patients. Modern Dental Europe uses these data for the performance of the agreement concerned, for its other services and to keep customers informed of (new) products and services of Modern Dental Europe of its group companies or of carefully selected third parties. In doing so Modern Dental Europe endeavours to take your preferences into account.

Legal basis and consent

All personal data we obtain for processing have been obtained through a so-called “opt-in” procedure and we have a legal basis for or unambiguous consent. For the processing of patients’ personal data for which there is no legal basis, but which is necessary for the execution of the order, you are required to obtain your patient’s consent to provide and share certain data with Modern Dental Europe.

Suppliers, service providers and other partners

Modern Dental Europe provides data to suppliers, service providers and other partners who support our business, for example by providing technical infrastructure services, offering customer service, conducting academic research and surveys, or are part of the production process. Modern Dental Europe provides as little personal data as possible and anonymises data where possible. Suppliers, service providers and other partners who process personal data must adhere to a strict confidentiality obligation in a manner consistent with this data policy and the AVG. You yourself may be working with suppliers who cannot meet the requirements of the AVG. We have no control over this, in which case please contact your supplier.

Information on new products and services

If you do not wish to receive information about (new) products and services, you can report this in writing to Modern Dental Europe t.a.v. Adresregistratie, Flemingweg 14 in Alphen aan den Rijn or by e-mail to with the subject “Adresregistratie”. We will then have your data blocked for this purpose.

Delete your data?

We store your data on a (secure) Secure Server environment and your personal data is not stored outside the European Economic Area (“EEA”). We perform ethical hacks on our digital environment. Would you like us to remove your data from our database? If so, please send an e-mail to Of course, you can also let us know in writing. Our address is: Modern Dental Europe Solutions B.V. Flemingweg 14 in Alphen aan den Rijn. Modern Dental Europe will comply with your request within 1 calendar month. To prevent abuse, we may ask you to identify yourself when doing so.

Retention period

The data retention period depends on what the data is used for, and at all times comply with the statutory requirements regarding retention periods. This means that data is kept between 7 years and 15 years. Anonymised data is kept for 25 years.
Do you have any questions about our privacy policy?
If so, please send an e-mail to You can also use this e-mail address if you have any questions about your details or if you want to change them. Our customer service team will be happy to assist you.


We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. Please therefore regularly check our privacy policy on this website.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses `cookies’ (text files placed on your computer) to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information to track how you use the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may provide this information to third parties if Google is legally required to do so, or insofar as these third parties process the information on Google’s behalf. Google will not combine your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that if you do so, you may not be able to use all the features of this website. By using this website, you consent to the processing of information by Google in the manner and for the purposes described above.


We use cookies on our website. A cookie is a simple small file that a website stores on your hard drive via the browser. A cookie stores information. For example, we use a cookie to remember what you have previously done on this website, so that you do not have to do this again the next time you visit.

Why do we use cookies?
  • To make the website work better.
  • To make it easier to use the website.
  • To measure whether visitors can easily find the desired information on our website.

What cookies do we use on our website?

Permanent cookies

By using permanent cookies, we ensure that you do not have to perform certain actions again. We recognise the preferences you have entered during a previous visit to our website. This saves you time and makes the website more pleasant to use. You can delete permanent cookies via your browser settings.

Session cookies

Session cookies we set during your visit and are automatically deleted as soon as you close the browser. We remember which parts you view during a visit and tailor our services accordingly.

Google Analytics cookies

Through our website, cookies are placed by Google, as part of the ‘Analytics service’. We use this service to track visitor behaviour and obtain reports on how visitors use our website. On that basis, we can then improve the website. It is therefore not about remembering personal data, but about tracking your actions on the website.

Social media cookies

On our website, you will find buttons that allow you to promote our posts or web pages on social media. Think ‘liking’ via Facebook or sending a ‘tweet’ via Twitter. These buttons work via pieces of code that come from the social media platforms themselves. Cookies are placed via this code. We have no influence on this. The social media platforms explain in their privacy statements what they do with your data via the cookies.

Tracking cookies from ourselves

We request a tracking cookie as soon as you visit a website from our network. This enables us to find out that, in addition to our website, you have also visited the relevant website(s) from our network. The profile thus built up is not linked to your name, address, e-mail address and the like, but only serves to tailor advertisements to your profile so that they are as relevant to you as possible.

Right of access, correction or deletion

You have the right to access, correct or delete your personal data. To do so, please contact us. To prevent misuse, we may ask you to identify yourself when doing so.

Enabling, disabling and deleting cookies

More information on enabling, disabling and deleting cookies can be found in the instructions and/or by using your browser’s Help function. More information on cookies can be found on the Cookierecht and Consumers’ Association websites.

Responsible disclosure

It may happen unexpectedly that there is a vulnerability in one of our systems. If you discover a vulnerability, we ask you to report it as soon as possible so that we can take the necessary measures.

We ask for:

  • As soon as possible after discovering the vulnerability, report it to us;
  • To sign up by e-mail to Modern Dental Europe will send you an invitation to communicate securely (using encryption) about the vulnerability found;
  • Through secure communication, provide sufficient information to reproduce the problem so that we can fix it as soon as possible. Usually the IP address or Url of the affected system and a description of the vulnerability is sufficient, but more information may be required for more complex vulnerabilities.
  • Not to share the information about the security problem with others until it is resolved;
  • Responsibly handle knowledge of the security problem by not taking actions beyond what is necessary to demonstrate the security problem.
  • Realise that any information from systems of Modern Dental Europe are subject to the duty of confidentiality and privacy laws and that far disclosure of that information is punishable.

In any case, avoid:

  • Posting malware;
  • Copying, modifying or deleting data or configurations from a system (an alternative to this is taking a directory listing or screenshot);
  • Making changes to the system;
  • Accessing the system repeatedly or sharing access with others;
  • Using so-called “bruteforcing” to gain access to systems;
  • The use of denial-of-service attacks or social engineering.

You can expect from us:

  • If your report meets the above conditions, we will not attach any legal consequences to it. We treat your report strictly confidentially and do not share personal data with third parties without your explicit consent, unless required to do so by law or court order.
  • We will send you an acknowledgement of receipt within 2 working days.
  • We will respond to your report within 5 working days with our assessment of the report and an expected date for resolution.
  • We will keep you informed of the progress. We will solve the security problem in a system identified by you within a reasonable period of time. By mutual agreement, we determine when and how this will be published.
  • By mutual agreement, if you wish, we can mention your name as the discoverer of the reported vulnerability.
  • As a thank you for your help, we offer a playful reward for every report of a security problem unknown to us and serious.
  • The reward will never be in monetary form.